Here are the most common questions our guests ask before booking their trips with Excursion Lines:
1. Do I need to create an account to book?
No. You can book directly through our website without creating an account.
2. How do I pay for my excursion?
Payment is made directly to our representative at the start of your trip. This way, you only pay when your excursion begins.
3. Can I contact customer service before booking?
Yes! Our support team is available through WhatsApp, Telegram, and direct phone calls for all your questions.
4. What happens after I book online?
Once you complete your booking, our team will confirm your trip details and send you all the necessary information.
5. Can I cancel or reschedule my trip?
Yes, cancellations or changes can be made by contacting our customer service at least 24 hours before the trip.
6. Are your excursions safe for families and children?
Absolutely! Most of our tours are family-friendly, and we always ensure safety and comfort for all ages.
7. Do you offer private or customized trips?
Yes, we provide private tours and tailored excursions upon request. Simply contact us with your preferences.
8. What languages does your team support?
Our customer service and tour guides are available in English, Russian, and Italian, in addition to Arabic.
9. How do I know my booking is confirmed?
You will receive a confirmation message via WhatsApp, Telegram, or email with all trip details.
10. What should I bring with me on excursions?
We recommend bringing sun protection, comfortable clothes, a swimsuit, and your camera to capture unforgettable memories.